You have just placed your order and have received your order confirmation email! If you need to make any changes to your order, log back into your account within 15 minutes from the time you placed your order and make the changes you need to. If you checked out as a guest, then contact us by chat during our office hours for quicker resolution or send us an email to [email protected] and we’ll act as quickly as we can.
Now it’s our turn! We’ll locate your item(s), check them and prepare it for shipping. We’ll also send you an order confirmation email so you can keep a record of what was ordered.
As your items leaves our warehouse, we’ll charge the form of payment that you used when placing your order and send you a shipping confirmation email. You can use this email to obtain the tracking numbers related to your shipment which will allow you to track your order on the carrier’s website.
Since we know that you will be looking forward to your delivery, you can check your order status online at any time!
Now for the exciting part! Within no time, your merchandise will be delivered!
Need to make changes to your order? No worries, we’re happy to help!
You only have 15 minutes to change or cancel your order after you have placed it. If you need to cancel your entire order after you’ve received your order confirmation, contact us by chat or drop a cancellation email to [email protected]. Refer to Clause 8 of the Ts&Cs.
Within an hour after placing an order on hiyahiya-direct.com, you will receive an email confirmation. This confirmation includes:
Please print and/or save this confirmation. It can be used for future reference to check the status of your order.
If you do not receive an order confirmation within an hour:
Once your order has left our depot, we will send you a shipping confirmation email with a tracking number to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once is in transit.
Please note: It may take 24-48 hours for your tracking information to reflect details the courier sites.
We want you to love your purchase, but if you are not completely satisfied, we will gladly accept any item returns within 14 days from when you first receive your order.
These must then be returned within 30 days from receipt.
Please note: Items being returned must be in their original condition. Shipping fees are non-refundable. Refer to our Ts&Cs.
We’re sorry for any trouble you may have experienced during checkout regarding promotional offers. Reasons for your promo code not working may include:
If you continue to have trouble applying a promo code, please contact us by chat or by dropping us an email at [email protected] for assistance.
Please note: hiyahiya-direct.com is only able to apply one promotional code per transaction. Promotional codes are unable to be used in conjunction with other promotional codes on the same order. To allow the maximum amount of savings on any purchase at hiyahiya-direct.com, we suggest that a rough calculation be performed to determine which code is more beneficial for the order in question.
You can use one (1) coupon per order.
Here is how to redeem your promo code during checkout:
Place your voucher code in the box ‘Coupon code’ located at the bottom of your shopping cart
Getting promo codes and special discounts is easy at hiyahiya-direct.com!
Simply sign up for an account to get: